Privacy Policy

Introduction
At Insight Therapeutic Consultancy, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we collect, use, and protect your information when you visit our website or use our services.

Who We Are
Insight Therapeutic Consultancy is an online and in person based therapeutic consultancy service. Our team is made up of HCPC-registered clinicians providing psychological support and therapeutic consultation to children, young people, and the people who care for them.

If you have any questions about this privacy policy, please contact:
Email: janine@insight-homes.co.uk
Phone: 07624 326064

What Information We Collect
We may collect the following types of personal information:

• Contact details (e.g. name, email address, phone number)
   
• Information you provide via forms on our website
   
• Professional information (e.g. organisation name, job title if relevant)
   
• Therapeutic enquiries (general information related to service requests)
   
• Technical data (e.g. IP address, browser type, time zone, pages visited)
   

We do not knowingly collect or store sensitive data via the website (such as health information or case notes). Any personal or clinical data shared as part of therapeutic work is handled securely and offline in accordance with HCPC and GDPR requirements.

How We Use Your Information
We use your information to:

• Respond to enquiries and provide requested services
   
• Manage client communications and bookings
   
• Improve our website and user experience
   
• Maintain records in line with professional and legal requirements
   

We will never sell or share your information for marketing purposes.

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent – when you provide information via our website or agree to communications
   
• Contract – when you engage in our services
   
• Legal obligation – where we must keep records for regulatory purposes
   
• Legitimate interest – to respond to enquiries or improve our services
   

Data Sharing
We only share data where necessary, such as:

• With secure third-party platforms (e.g. booking systems or email services)
   
• With other professionals, only with your consent or when legally required
   

All third parties are required to respect the confidentiality and security of your data.

Data Security

We take appropriate measures to keep your personal information secure, including password protection, encrypted devices, and secure storage.

Your Rights

Under GDPR, you have rights including:

• The right to access your data
   
• The right to correct inaccurate data
   
• The right to request erasure of your data
   
• The right to object to or restrict processing
   
• The right to data portability
   

To exercise these rights, please contact janine@insight-homes.co.uk.

Data Retention

We retain personal data only as long as necessary for the purposes outlined above, in line with HCPC and BAAT guidelines. For example, clinical records are kept securely for 7 years after the end of therapy, or longer in the case of children.

Cookies and Website Analytics

Our website may use cookies and third-party tools such as Google Analytics to track user behaviour and improve site functionality. You can disable cookies via your browser settings.

External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

Updates to This Policy

We may update this privacy policy from time to time. Updates will be posted on this page with the revised effective date.